FAQs

 

Contact

How can I contact Soin Amana?

You can contact us by email on contact@soinamana.com

Our customer service hours are 9:00am to 6:00pm, Monday to Friday.

We will reply to you within 72 hours. Over bank holidays this may be longer.

You can also find us on Facebook and Instagram on @soinamanalondon.

 

Ingredients

What ingredients are in Soin Amana products?

Our ingredients are 100% natural and organic.

How long will my unique box last?

Each bottle contains 10ml of oil 30ml in total), which will last around 8-10 weeks with daily use. You only need to apply a few drops on a cleansed skin.

How should I store my Coffret Amana?

You can store your unique bottles at normal room temperature (no extreme hot or cold environments).

 

Products

Are your products recyclable?

Yes, they are. This was really important to us when designing our Coffret Amana.

There is only a small amount of plastic (EVA) inside the box which protects your personalised bottles, and can be disposed of in a normal waste bin.

We work hard and do our best to make our next product 100% recyclable.

 

Delivery

How much does UK shipping cost?

We have worked hard at Soin Amana to make your UK delivery free of charge.

If you are in Europe, the delivery is charged £7.99. We do not take in charge any taxes ask at the borders.

How long will delivery take?

At Soin Amana, we will pack your order within one working day.

Typically, UK delivery will take 3-5 working days. A Europe delivery might take between 11-15 working days. If you have not received your order within this time, please email us at contact@soinamana.com

 

Return

I want to return my item, what do I do?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@soinamana.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@soinamana.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How do I return my product?

To return a product simply email us at contact@soinamana.com

We do not take in charge the cost of the return.